Terms of service PosMasr Cloud

1. The service

PosMasr Cloud is an online point-of-sale service for shops: the web app at app.posmasr.com, the PosMasr Cloud app that runs on the till computer, and the servers behind them. It is provided by BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS - FZCO (licence 44334), DSO-THUB-G-D-FLEX-G033D, Dubai Silicon Oasis, Dubai, United Arab Emirates, United Arab Emirates — "we" in these terms.

By opening an account or using the service you agree to these terms and to our Privacy policy. If you are signing up for a shop or a company, you confirm that you may bind it to these terms.

2. Your account

You sign up with a working e-mail address; sign-in codes go there, so keep it current. You are responsible for everything done through your account and through the users you invite, and for the till passwords you give your team.

You must be at least 18 years old. Tell us right away if you think someone is using your account without permission.

3. Plans and prices

The service is sold as a monthly subscription in one of four plans:

• Cashier — 500 EGP a month
• Shop — 1,000 EGP a month
• Business — 1,500 EGP a month
• Chain — 1,500 EGP a month, plus 750 EGP a month for each extra branch

Prices are in Egyptian pounds and no VAT is added, because the seller is a company in United Arab Emirates. What each plan includes (tills, users, branches, features) is listed on the plan page inside the app; that list is part of these terms.

We may change prices. A change applies from your next billing month after we tell you by e-mail at least 30 days ahead. If you do not want the new price, cancel before it starts.

4. Free trial

A new account gets 14 days of the Business plan free, with no card and no obligation. When the trial ends without a paid plan, the account becomes read-only: you can still see and export your data, and choosing a plan brings it back to life. Nothing is charged unless you choose a plan.

5. Payment and renewal

Subscriptions are paid monthly, in advance. You can pay by card through Stripe — we never see or store your card number — or by bank transfer / InstaPay using the reference shown on the payment page.

A subscription paid by card renews automatically every month until you cancel it from the Billing page. A bank transfer covers the month it pays for; you pay again for the next one. Your invoices are on the Billing page.

If a payment is late, a short grace period follows; after it, the account is read-only until it is paid. Selling and other changes resume as soon as the payment arrives.

6. Refunds

Refunds and outage credits are described in our Refund policy (/legal/refunds), which is part of these terms.

7. Acceptable use

Use the service for your own shop or shops and within the law. You must not:

• try to break into, overload or disrupt the service or other customers' accounts
• copy, resell or share access to the service with people outside your shop
• reverse-engineer the software beyond what the law allows
• use the service for fraud, money laundering or anything illegal

You are responsible for the legal and tax obligations of your own sales, such as issuing correct receipts and sending e-receipts to the Egyptian Tax Authority when the law requires it. The service is a tool; you remain the seller to your customers.

We may suspend an account that breaks these rules after telling you, or immediately when the breach harms the service or other customers.

8. Availability and support

We work to keep the service running around the clock, but we cannot promise it will never be interrupted. We announce planned maintenance when we can. The PosMasr Cloud app keeps selling while the internet is down and sends the sales when it returns.

If the service is unavailable for more than 24 hours in one billing month, you get a pro-rata credit as our Refund policy describes. Support is available through posmasr.com and the Help page inside the app.

9. Your data

The data you put into the service — products, sales, customers, users, settings — belongs to you. We use it only to run the service for you, as our Privacy policy explains.

You can export a full copy of it at any time from Settings → Data, and you can ask us to delete your account. After a deletion request we keep the data for 7 days in case you change your mind, then delete it. We keep daily backups so that a failure on our side does not lose your sales.

10. Ending the subscription

You can cancel at any time from the Billing page. The service continues until the end of the month you have paid for, and the account then becomes read-only. Export your data before you leave; the data of an account that stays cancelled or unpaid is deleted 90 days later.

We may end this agreement with 30 days' notice by e-mail, or immediately if you break these terms. If we end it without a breach on your side, we refund the unused part of the month you paid for.

11. Limits of liability

The service is provided as it is. As far as the law allows, we are not liable for indirect losses such as lost profit, lost sales during an outage, or data you entered wrongly. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim.

Nothing in these terms excludes a liability that the law does not let us exclude.

12. Governing law

These terms are governed by the laws of the United Arab Emirates. If we have a dispute, we will first try to settle it by talking; failing that, the competent courts of the United Arab Emirates decide.

13. Changes to these terms

We may update these terms; the date at the top of this page says when. We announce a change that matters to you by e-mail at least 30 days before it applies. Using the service after that date means you accept the new terms.

14. Contact

BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS - FZCO (licence 44334), DSO-THUB-G-D-FLEX-G033D, Dubai Silicon Oasis, Dubai, United Arab Emirates, United Arab Emirates. Legal notices: legal@bytesglue.com. Support: posmasr.com and the Help page inside the app.